Our Service That Allows You
Account Access By The Touch Of Your Phone
You can enjoy the convenience of using a telephone to access your credit union accounts from home, work, and even if you are out of town. With this audio response system called Teller-Phone, you can make account inquiries, transfer funds from one account to another, and make withdrawals from your Share or Share Draft account. All you need is a touch-tone phone and special access codes.
24-Hour Nationwide Convenience
Teller-Phone is your credit union's 24-hour audio response service. You get toll-free access to all your credit union accounts, using only a touch-tone phone and your confidential access code. Use Teller-Phone to make withdrawals, transfer funds, or find out your account balances. Your credit union is always as close as your telephone. Teller-Phone gives you up-to-the-minute information about your accounts; it's like having your own personal teller.
Teller-Phone Is Simple To Use
A computerized voice will lead you through your transactions using Teller-Phone. Each time you complete a step, the voice will prompt you to enter the next code. The procedure for using Teller-Phone is shown here, but the Teller-Phone System will lead you through each step.
Request Teller-Phone Convenience Today
To enjoy the convenience of Teller-Phone, you will be required to sign an authorization form and select a personal identification number (P.I.N.). When you use your number along with these operating instructions, your account will be at your finger tips 24 hours a day, 7 days a week. To use Teller-Phone you must use a special access code which consists of a 3-digit credit union number (075), your share account number, and your 4-digit P.I.N. No account number or P.I.N. is required for rates
Points To Remember
You must use a touch-tone phone.
Your access code consists of the credit union 3-digit identification number (075).
The words "Sub Account Identifier" or "Trailer" are used to describe any of the different types of accounts you have at your credit union. Your next statement will give you these codes.
You may perform any of the following actions during the call:
Obtain account information
Transfer funds (requires account number and trailer)
1. Dial one of the following local access numbers:
|Calling Area||Access Numbers|
|or toll free||(866) 308-2042|
2. "Welcome to Teller-Phone. Please enter your 3-digit credit union identifier followed by the pound sign (#)." Enter 075#.
"The HealthFirst Federal Credit Union is pleased to offer you Teller-Phone convenience." "Please listen to the menu as the options have changed". At any menu, you may end your call by hanging up.. You may replay the current menu by pressing the star sign. To return to the previous menu, press the # (pound)key.
|• Account Information................................||Press 1|
|• More Choices...........................||Press 2|
3. Press option desired, and the system will guide you through each transaction. (Example: If you press option for account information, the system will say, "Please enter your account number followed by the pound sign."
To apply for a Teller-Phone application, please read the member agreement below then click on the following link and print off the application. Then fill out the application and bring, fax, or mail to:
HealthFirst Federal Credit Union
9 Quarry Road
Waterville, Maine 04901
Fax: (207) 877-6615
We are HealthFirst Federal Credit Union at 9 Quarry Rd, Waterville, and our phone number is (207) 877-9474. You (if this is a joint account, singular pronouns shall include each of you) hereby agree to the rules and regulations affecting the issuance of the personal identification number (P.I.N.) and TELLER-PHONE Service provided by us for your convenience.
Personal Identification Number (P.I.N.) - The P.I.N. will be your 'remote banking signature', and you are responsible for maintaining its confidentiality. The P.I.N. should be memorized and not written, in order to prevent unauthorized use and so you may report its loss or theft accurately.
Authorized Use - Only you are qualified to withdraw funds from your account(s) with the use of your P.I.N.
Consumer Liability for Unauthorized TELLER-PHONE Transactions - Tell us AT ONCE if you believe your P.I.N. has been LOST or STOLEN. Telephoning is the best way of keeping your possible losses down. If you tell us within (2) business days, you can lose no more than FIFTY DOLLARS ($50.00) if someone uses your P.I.N. without your permission.
If you do NOT tell us within two (2) business days after you learn of the loss or theft of your P.I.N., and we can prove that we could have stopped someone from using your P.I.N. without your permission if you had told us, you could lose as much as FIVE HUNDRED DOLLARS ($500.00).
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost if we can prove that we could have stopped someone from taking the money if you had told us in time.
We are liable only for losses in excess of the limits stated.
Notification Procedure - If you believe that your P.I.N. has been LOST or STOLEN, or that someone has transferred or may transfer money from your account without permission, call us at the number shown at the beginning of this Agreement, or write us at the address given at the beginning of this Agreement.
Types of Transactions Available and Limits on Such Transactions - You may use your P.I.N. with the TELLER-PHONE Service to make withdrawals from your share account, to transfer money from your account, to make a payment on a loan with us, and to inquire about your account balance or interest. If a withdrawal is requested, a check in the amount of the withdrawal will be mailed to the same address that we mail your statements to.
Delays in Posting Transactions - Due to the nature of the TELLER-PHONE System, there will be delays between the time of any activity on your account(s) and the time it is reflected in our records of your account(s).
Account Charges - There is no charge for this service
Conditions Under Which We Will Disclose Information to a Third Party - You agree that we may, and you hereby authorize us to, disclose information to third parties about your account(s) or the transfers you make (1) where it is necessary for completing transfers; (2) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; (3) in order to comply with government agency or court orders as permitted by law; or (4) if you give us your written permission.
Documentation of Transfer - You will receive on a monthly basis a statement of your account activity. You will not receive any other slip or confirmation of a TELLER-PHONE transaction.
Error Resolution - Telephone or write us at the number and address shown at the beginning of this Agreement, AS SOON AS YOU CAN, if you think your statement is wrong, or if you need more information about a transfer listed on the statement. We must hear from you no later than sixty (60) days after we send you the FIRST statement on which the problem or error appeared. Provide the following information:
(1) Your name and account number.
(2) A description of the error or the transfer you are unsure about, and a clear explanation of why you believe it is an error, or why you need more information.
(3) The dollar amount of the suspected error.
If you tell us orally, we may require that you send your complaint or question in writing within ten (10) business days.
We will tell you the results of our investigation within ten (10) days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question.
If we decide to do this, we will recredit your account within ten (10) business days for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and do not receive it within ten (10) business days, we may not recredit your account.
If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
Cancellation - Your P.I.N. remains our property. We may cancel your TELLER-PHONE privileges at any time without notice or cause. Any cancellation or termination shall not affect any of your existing liability to us.
Liability - If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
If, through no fault of ours, you do not have enough money in your account to make the transfer.
If the transfer would go over the credit limit on your overdraft line.
If the TELLER-PHONE System was not working properly and you knew about the breakdown when you started the transfer.
If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken. We expressly disclaim all warranties that the components of the TELLER-PHONE System shall function properly or be available for use.
Agreement Modification - This Agreement may be amended by us without prior notice to you when such a change is immediately necessary to maintain or restore the security of the system or a member's account; however, we will notify you in writing twenty-one (21) days prior to the effective date of any change in any term or condition of the Agreement or your account, if such change would result in greater cost liability for you or decreased access to your account.